SHIPPING & Returns

 

Thank you for shopping at Caso Art & Clothing | 11:XI Versatile Couture.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Caso Art and Clothing LLC, 11501 Dublin Blvd, Suite 200 Dublin, Ca 94568.

  • Goods refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Website.

  • Website refers to Caso Art & Clothing | Versatile Couture, accessible from CasoArtandClothing.com

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Domestic & international shippinG

  • We now offer worldwide shipping.

  • Pre-Orders may take up to 8 weeks to ship.

Your Order Cancellation Rights

Unfortunately, all Goods are final sale and cannot be refunded or exchanged.

Should an apparel item you ordered be defective or damaged upon receiving it, you are entitled to cancel or exchange Your Order within 10 days.

The deadline for cancelling an Order is 10 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement and proof of damage. You can inform us of your decision by email.

We will reimburse You no later than 10 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Exchanges

In order for the Goods to be eligible for an exchange, please make sure that:

  • The Goods were purchased in the last 10 days

The following Goods cannot be exchanged:

  • The supply of Goods made to Your specifications or clearly personalized.

  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.

  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse exchanges of any merchandise that does not meet the above return conditions in our sole discretion.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email or by filling out a form on our contact page.